Quality Control & HR

The Department of Quality Control & Human Resources plays a dual strategic role within the organization, ensuring both operational excellence and continuous human capital development. On the quality side, the department oversees the implementation and monitoring of certified quality assurance systems (e.g., ISO 9001:2015, ISO 14001, EMAS, ISO 59000 series on circular economy, ISO 22000 on food safety management system, ISO 45001 Health and Safety, Risk Assessment Analysis etc), conducts regular audits, and develops internal protocols to maintain high performance standards across all services and projects.

On the human resources and training side, the department functions as a Vocational Education and Training (VET) center, offering tailored training programs, capacity-building workshops, and professional development seminars for both internal staff and external stakeholders. It actively organizes and participates in conferences, knowledge-sharing events, and stakeholder engagement sessions, promoting innovation, collaboration, and skill enhancement across sectors. The department also manages talent acquisition, performance evaluation, and employee well-being programs, ensuring a motivated, skilled, and adaptive workforce.

Through its integrated approach, the department fosters a culture of quality, learning, and stakeholder collaboration, supporting the organization’s long-term goals and contributing to broader sustainable development and social responsibility objectives.